Refund and Returns Policy

Thank you for ordering from theMOMOS.in.
We work hard to prepare fresh, pure-veg momos with the best quality ingredients.
Since food items are perishable, our refund and return rules are very specific and transparent.

⭐ 1. No Returns on Food Items

Because all our products are freshly prepared and perishable, we do not accept returns of any food item once delivered or picked up.

⭐ 2. Refund Eligibility

A refund will be provided only in the following situations:

✔ Wrong order delivered

(Example: You ordered veg steam momos but received paneer momos.)

✔ Order missing items

(Example: Missing sauce, fewer plates, etc.)

✔ Poor food quality

(Verified on a case-by-case basis.)

✔ Payment deducted but order not received

(Online payment failure or technical error.)

❌ Refunds will NOT be provided for:

  • Change of mind after placing order
  • Wrong delivery address given by customer
  • Customer not available to receive the order
  • Delay due to weather, traffic, or third-party delivery services
  • Little variation in taste or appearance
  • Store timing mismatch

⭐ 3. Order Cancellation Policy

Before preparation begins:

✔ Full refund (if prepaid)

After food preparation starts:

❌ No cancellation
(As momos and fillings are freshly prepared.)

⭐ 4. How to Request a Refund

You can request a refund within 2 hours of receiving your order.

Contact us:

📧 themomosindiaofficial@gmail.com
📱 (Add your number here)

Please provide:

  • Order ID
  • Registered name
  • Reason for refund
  • Photo/video proof (if applicable)

Our team will review and respond within 24 hours.

⭐ 5. Refund Processing Time

If approved:

  • Refund will be processed within 3–7 business days
  • Amount will be returned through the original payment method

⭐ 6. Bulk Orders / Party Orders

Refunds for bulk orders apply only if:

  • Wrong order supplied
  • Major quality issue
  • Food not prepared as agreed

No refund for cancellation after preparation.

⭐ 7. Delivery Issues (If using Swiggy/Zomato)

If you ordered through Swiggy/Zomato, refunds will be handled directly through those apps, not through our website.

⭐ 8. Changes to This Policy

We may update or modify this Refund Policy anytime.
Revisions will be posted with a new “Last Updated” date.

⭐ 9. Contact Us

For any refund or support-related queries:
📧 themomosindiaofficial@gmail.com
🌐 theMOMOS.in

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